Effective date: 1 August 2026 · Applies to the Lumio TV apps on the App Store and Google Play
1. Overview
Lumio TV is a media player application. Your privacy is important to us. This policy explains what information the app handles, how it is used, and the choices you have.
Lumio TV is a player, not a content provider. The app does not provide, host, or sell any TV channels, playlists, or streams. All playlists, channel URLs, and content you add belong to you or to the third-party services you choose to use. We never see, store, or transmit your playlist content.
2. Information we collect
Account data (optional): if you create an account, we store your email address and authentication identifiers (via Google or Apple Sign-In providers) to sync your playlists and preferences across devices. You can use the app without an account.
Subscription data: purchase and subscription status are processed by Apple App Store / Google Play and our subscription provider (RevenueCat). We never see or store your payment details.
App data: playlists you add, favorites, and settings are stored on your device and in your private account. This data belongs to you and is used only to provide the sync features you request.
Crash and diagnostics data: anonymous crash reports and performance data (via Firebase Crashlytics) help us fix bugs. This data is not linked to your identity.
Advertising (free tier): the free version shows ads via Google AdMob. AdMob may collect device identifiers to show relevant ads. See Google's policy: policies.google.com/technologies/ads.
3. What we never collect
We do not collect or store your IPTV playlist contents.
We do not track your viewing history across apps or sell any personal data.
We do not access your contacts, photos, files, microphone, or camera.
We do not read or store any credentials for the services you add.
4. How information is used
To provide the app's features: playlist sync, favorites, and preferences.
To verify purchases and manage your subscription entitlement.
To diagnose crashes and improve stability and performance.
To communicate essential service information (e.g. account changes).
5. Data sharing
We do not sell your personal data. We share data only with the service providers that operate the app's infrastructure:
Supabase — authentication and your private app data.
RevenueCat — subscription status and receipts.
Firebase (Google) — crash diagnostics.
Apple / Google — purchases, signing, and distribution.
Each provider processes data under its own privacy policy and only as needed to deliver the service.
6. Data retention and deletion
Your account data is retained while your account is active. You can request full deletion of your account and all synced data at any time:
In-app: Settings → Account → Delete Account (immediate deletion), or
Deleting the app from your device also removes all locally stored data.
7. Children's privacy
Lumio TV is not directed at children under 13, and we do not knowingly collect data from children.
8. Your rights
Depending on your region (e.g. GDPR, CCPA), you may have rights to access, correct, export, or delete your personal data. To exercise any right, contact us at hasanabbassorathiya12@gmail.com.
9. Security
Data is transmitted over encrypted connections (TLS) and stored with providers that maintain industry-standard security controls.
10. Changes to this policy
If this policy changes materially, the updated date above will change and the app will notify you where required.